Returns & Exchanges

RETURNS, EXCHANGES & WARRANTY

ONLINE RETURNS

Full-priced items can be returned within 7 days of receiving your order for a refund (less shipping & a 2% restocking fee).
Returns must be in original condition, unworn, with tags and packaging intact. Use a trackable courier - we are not responsible for lost returns.

To initiate a return, email hello@ascots-boutique.com.au
 with your order number and reason for return.

Sale items (including promotional discounts) are final and cannot be returned or refunded.

Please note: All returns must be made to the store from which your order was purchased. New Zealand and international orders placed with Ascots of Bowral must be returned to Ascots - returns to our New Zealand sister store, Angel Divine, cannot be accepted.

IN-STORE RETURNS, EXCHANGES AND WARRANTY

Please choose thoughtfully in-store, as refunds for change of mind are not offered. Exchanges or store credit are available within 3 days, with proof of purchase. Faulty items will be accepted under warranty.

To be eligible for returns, items must be in original condition - unworn, unused, and with all original tags and packaging attached. Shoes must be returned in their original box with unmarked soles.

WARRANTY CLAIMS

Products are guaranteed against manufacturing defects under the Australian Consumer Law (ACL).
Warranty does not cover damage from wear and tear, misuse, or failure to follow care instructions.
For warranty claims, contact hello@ascotsofbowral.com.au
 with your order number, photos, and description of the issue.
If deemed faulty, we may offer repair, replacement, or refund if unavailable.

REFUNDS

Refunds are processed to the original payment method once the return is received and approved. Allow up to 5 business days for processing. International refunds may take longer.