Shipping

SHIPPING & DELIVERY

ORDER PROCESSING

Orders are dispatched from our Bowral, NSW location. Some items may ship from Angel Divine in New Zealand if required. 

Orders are typically processed within 1-2 business days. Sale items may take up to 5 business days due to off-site storage. Dispatch may be delayed during peak periods.

DELIVERY TIMEFRAMES

Australia: 3–7 business days (tracked)

New Zealand: 5–10 business days (tracked)

International: 5–10 business days (tracked via DHL or similar)

Delivery estimates are indicative only. Ascots is not liable for delays caused by customs, couriers, or external circumstances.

DELIVERY RATES

Australia: $15 standard delivery | Free on orders over $300

New Zealand: $30 AUD | Free on orders over $300

International: $80 AUD | Free on orders over $750

TRACKING

All parcels include tracking. Tracking details are emailed once your order is dispatched. If you do not receive tracking information, contact hello@ascotsofbowral.com.au
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TAXES & DUTIES
AUSTRALIAN CUSTOMERS

All prices include Australian GST (Goods and Services Tax). No additional duties or taxes apply to orders delivered within Australia.

INTERNATIONAL CUSTOMERS

Orders shipped outside Australia may be subject to import duties, taxes, or customs fees. These are the responsibility of the customer. We are required to declare the full value of your order on customs documentation and cannot mark items as “gifts” unless true.

If delivery is refused due to duties or taxes, the shipment may be returned. Any associated costs, including return shipping and processing fees, will be deducted from your refund.