Zagara Hand Cream 80ml

Clothing Size Guide

Footwear Size Guide

SHIPPING & DELIVERY

ORDER PROCESSING

Orders are dispatched from our Bowral, NSW location. Some items may ship from Angel Divine in New Zealand if required. 

Orders are typically processed within 1-2 business days. Sale items may take up to 5 business days due to off-site storage. Dispatch may be delayed during peak periods.

DELIVERY TIMEFRAMES

Australia: 3–7 business days (tracked)

New Zealand: 5–10 business days (tracked)

International: 5–10 business days (tracked via DHL or similar)

Delivery estimates are indicative only. Ascots is not liable for delays caused by customs, couriers, or external circumstances.

DELIVERY RATES

Australia: $15 standard delivery | Free on orders over $300

New Zealand: $30 AUD | Free on orders over $300

International: $80 AUD | Free on orders over $750

TRACKING

All parcels include tracking. Tracking details are emailed once your order is dispatched. If you do not receive tracking information, contact hello@ascotsofbowral.com.au
.

TAXES & DUTIES
AUSTRALIAN CUSTOMERS

All prices include Australian GST (Goods and Services Tax). No additional duties or taxes apply to orders delivered within Australia.

INTERNATIONAL CUSTOMERS

Orders shipped outside Australia may be subject to import duties, taxes, or customs fees. These are the responsibility of the customer. We are required to declare the full value of your order on customs documentation and cannot mark items as “gifts” unless true.

If delivery is refused due to duties or taxes, the shipment may be returned. Any associated costs, including return shipping and processing fees, will be deducted from your refund.

RETURNS, EXCHANGES & WARRANTY

ONLINE RETURNS

Full-priced items can be returned within 7 days of receiving your order for a refund (less shipping & a 2% restocking fee).
Returns must be in original condition, unworn, with tags and packaging intact. Use a trackable courier - we are not responsible for lost returns.

To initiate a return, email hello@ascots-boutique.com.au
 with your order number and reason for return.

Sale items (including promotional discounts) are final and cannot be returned or refunded.

Please note: All returns must be made to the store from which your order was purchased. New Zealand and international orders placed with Ascots of Bowral must be returned to Ascots - returns to our New Zealand sister store, Angel Divine, cannot be accepted.

IN-STORE RETURNS, EXCHANGES AND WARRANTY

Please choose thoughtfully in-store, as refunds for change of mind are not offered. Exchanges or store credit are available within 3 days, with proof of purchase. Faulty items will be accepted under warranty.

To be eligible for returns, items must be in original condition - unworn, unused, and with all original tags and packaging attached. Shoes must be returned in their original box with unmarked soles.

WARRANTY CLAIMS

Products are guaranteed against manufacturing defects under the Australian Consumer Law (ACL).
Warranty does not cover damage from wear and tear, misuse, or failure to follow care instructions.
For warranty claims, contact hello@ascotsofbowral.com.au
 with your order number, photos, and description of the issue.
If deemed faulty, we may offer repair, replacement, or refund if unavailable.

REFUNDS

Refunds are processed to the original payment method once the return is received and approved. Allow up to 5 business days for processing. International refunds may take longer.